How to make sure the 'Resolution' field stays on 'Unresolved' when an issue status transitions?

[Daniël Kroon]

How to make sure the 'Resolution' field stays on 'Unresolved' when an issue status transitions to from 'open' to 'closed'? Now it switches to 'Fixed' but the issue is not fixed. So we want to keep the field on 'unresolved' or give it a different name.
The status 'Closed' is used in 8 associated workflows.

[Thomas Schlegel]

Hi @Daniël Kroon ,

you can create other resolutions on your own and change the workflow of your projects, so that the user is able to select a resolution by herself / himself.

For defining resolutions, look here:

https://confluence.atlassian.com/adminjiracloud/configuring-statuses-resolutions-and-priorities-776636333.html

Then add the Resolve Issue Screen as transition screen to the closing transitions of your workflow. 

[Cody Stevens]

Hey @Daniël Kroon

If I am understanding you correctly, your current workflow is making the transition go from "Unresolved" to "Fixed" when it is transitioned to closed status. 

There are a couple of ways this can happen. When the user is transitioning the issues, a screen may appear and prompt them to set the resolution. There could also be a post function running after it is transitioned to set the resolution.

You can fix both of these problems by doing the following;

1. Go into the Jira Settings and select Issues
2. Go to the Workflow section
3. Find and select edit on your workflow
4. In the workflow, select the transition that is being used to go from open to closed
5. A popup window will display in the top right when you select the transition. Verify that there is not a screen assigned to it.
   - If there is a screen and that screen needs to stay assigned, you can edit the screen by going to the screens section and remove the resolution field from it.
6. If the screen is not the problem you will need to look at the post functions. In the same popup window, you will see a link called post functions.
7. Select the link and you will most likely see a post function that is updating the resolution field. Removing that will stop it from marking it as resolved.

I hope this helps you. If you need any more help or this did not resolve your issue, let me know!