How to make the comment mandatory when closing a bug issue?

[Raphael Allegre]

Hi,

I would like to force my users to put a comment on a bug issue when they are closing it or setting the resolution to a specific state such as "cannot reproduce" or "won't fix"

Today, comment is not mandatory so we are missing some information.

Thx

[RambanamP · Accepted solution]

you can use comment required validator from Jira Misc Workflow extenstion plugin

https://innovalog.atlassian.net/wiki/display/JMWE/Validators#Validators-3-CommentRequiredValidator

[Raphael Allegre]

Hi,

What about making the comment mandatory not for the transistion but also a specific resolution type. Example: a comment is mandatory when the user "Resolve" an "Open" bug issue and set the resolution to "cannot reproduce".

Cheers,

Raphael

[RambanamP]

then you need to write validator!!

you can use script runner plugin

check this

https://jamieechlin.atlassian.net/wiki/display/GRV/Script+Runner

[Joe Pitt]

I presume the required comment is for tracking purposes. Rather than doing that, I suggest creating a custom text field named something like 'bug close comment' and making it mandatory at the close transition. That will allow you to easily seach for similar comments for all bugs at time of closing.

[Christian Gertsch]

Hi there

I am working on the same issue and it would be great if I could solve it using ScriptRunner (since we have the Plugin already).

@RambanamP Unfortunately your link does not work anymore: https://jamieechlin.atlassian.net/wiki/display/GRV/Script+Runner

Any other thoughts?

Thanks for your help!

Christian

[Prasad Rambanam[ACIS]]

@Christian Gertsch  there is comment required validator in script runner validators so you can use it

[Christian Gertsch]

Perfect, thank you!

[LukasG]

Another option is to use the Plugin Workflow Essentials for JIRA - It's not free but also supports to make the comment required on a transition screen.

[Bharadwaj Jannu]

you can write a workflow validator as

InvalidInputException e=new InvalidInputException();

String[] comment=(String[])ActionContext.getParameters().get("comment");

if(comment!=null)

{

if(comment[0].isEmpty())

{

e.addError("comments","Comment must be filled");

}

}

if incase resolve:

ActionContext.getParameters().get("resolution");

[Sairam Yeturi]

can we do something similar for satisfaction rating to be mandatory before resolution is set or status is moved to done / resolved / closed? any views?

[Timothy]

You are looking for the Field Required Validator (https://marketplace.atlassian.com/plugins/com.googlecode.jira-suite-utilities).