How to migrate to Service Desk from existing JIRA projects? Manually?

[Brian Batts]

Basically, we are becoming bigger and bigger fans of Atlassian, starting with only JIRA. Now we've added Confluence, Bitbucket, HipChat, but now we want to add JIRA Service Desk & JIRA Agile.

Currently, we have a JIRA 25 user license

We had been giving EACH user a JIRA license. We are growing quickly and now need JIRA Service Desk. Is it possible to migrate issues from JIRA to JIRA Service desk? 

Thank you B.

[Timothy · Accepted solution]

There is no migration needed as Service Desk is an add on for JIRA. You will need to however setup a couple of things for Service Desk including permissions, defining agents, queues, SLA and customer portals.

[Brian Batts]

Thanks Timothy. Once I installed the trial, it became clear and quite user friendly setup...you just add a service desk using an existing project, then update the permissions, etc.