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How to remove deleted users from 'add people' search field?

Tim Mathijsen November 2, 2021

When I try to add people to a project via the 'project settings' > 'people' function, deleted users also pop up in the search field. How can I remove them from those lists so that we prevent to add deleted users to existing projects?

1 answer

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Chris Buzon
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November 18, 2021

Depends on how you mean "deleted users".  That's controlled through user-management area in the admin areas.

If you have properly removed them (delete or disable their account) they will not show up in the selector (they won't have a valid license, so you can't assign or even query for them directly) - but if you just 'deleted' them from a project, then you will always be able to add them with that People screen.

Tim Mathijsen December 22, 2021

I have properly removed them by deleting their account via the user management function as atlassian admin, but they still show up in the selector. Is there anything I can do?

Kristjan Jürisalu
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January 5, 2022

I also have exactly the same problem as Tim.

Joe Pitt
Community Champion
January 5, 2022

I would try clearing the cache in your browser. 

Tim Mathijsen January 5, 2022

Clearing the cache, choosing a different browser or switch computer: all doesn't work.

Joe Pitt
Community Champion
January 5, 2022

I would open an issue with Atlassian. 

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