Hey @Binthu Kennedy and welcome to Atlassian Community.
This error occurs when the number of requests sent to Jira's API or web interface has exceeded the allowed amount, essentially too many requests have been sent in too short a space of time.
Often you can just wait and retry later, but it sounds like you might have already done that and are still getting the error.
There are a number of things you can do to prevent hitting the rate limits for requests. Atlassian has created this guide here: https://developer.atlassian.com/cloud/jira/platform/rate-limiting/
Some of the foundational steps you can take include:
- Optimizing your integrations and batching requests to reduce the number of API calls made by integrations
- Checking and if necessary adjusting the rate limiting settings (if you're a Jira admin, go to Administration > System > Rate limiting.)
- Reducing request frequency, for example by adding delays between requests from scripts
You can also request exemptions from Jira if you are an admin/contact support to see if there is an error causing the limit to be enacted in error, but I would recommend reviewing the steps above (and via the link above) before doing so.
Hope that helps!
Mike
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