How to resolve/show work completed in My Assignements

[Odell Shoffner]

Hello,

I have taken over as our JIRA Admin. The previous Admin has moved on before showing me "how to".  I'm learning as I go (taking online courses and reading a lot).  My question is how to resolve/show work completed in My Assignment's.  Most of the assigned work is giving access to Wiki, Jenkins, Jira which I have been doing but I do not know how to mark resolve/close/completed any of the requests in My Assignments in My Dashboard so the requests are still show as "Grant Access".

Any help would be greatly appreciated.

Odell

[Wade Tracy _Boise_ ID_ · Accepted solution]

It depends on the workflow assigned to those issues.  If you open an issue, there should be a toolbar at the top:

The buttons I have circled are the transition buttons with the Workflow button being a dropdown that appears if there are more than 3 transitions available.  You may have to "walk" the issue through the workflow to finally get to a Closed or Done status (or something similar).  To see the workflow, you can click on the "view workflow" link that appears next to the "Status" field of the issue.

[Odell Shoffner]

Wade,  I do not have "Triage, Ready for Dev or Workflow" buttons.  I have emailed an Admin about the issue.

Thanks 

Odell

[Nic Brough -Adaptavist-]

You should have some buttons there - Wade has shown you the workflow that is set in his Jira, but workflows often vary between systems.  Do you have anything at all between "More" and "Admin"?

[Odell Shoffner]

Ah, I have the "Credentials Sent" and that seems to have changed the status.  

Thanks Nic and Wade.

Odell

[Odell Shoffner]

Thank you.  I've found the button!

Odell