How to see Time to resolution in dashboard?

[Krishna Raghavarapu]

Dear Team,

I need your help here,

How to see Time to resolution SLA Breaching in dashboard?

I Need SLA Running visibility in dashboard.

Thanks & Regards,

R S Rama Krishna.

[Olha Onofriichuk_SaaSJet]

Hi, @Krishna Raghavarapu 

If I understand correctly what you need, I can recommend to try the third-party add-on SLA Time and Report for Jira where you can monitor Time to resolution. You can even monitor % of the task fulfillment, elapsed and remaining time. You just need to click the SLA timer to check the details. It looks like this:

If you want to integrate charts into the 3rd party dashboards, choose the Graph view, click Capture and copy at the bottom to do this:

If you need to integrate to the Jira Dashboard Gadget, please use the following instructions after you have SLA add-on installed.

I hope this is what you need.

Also, this add-on is created by my SaaSJet team, so if you have any questions, I’m here to answer them.

[Carlos Garcia Navarro]

Hi @Krishna Raghavarapu ,

You can create a filter using a SLA specific function like "Time to resolution" = breached(), and then adding the filter results to the dashboard.

This article provides some useful information on JQL for SLAs as well:

https://support.atlassian.com/jira-service-management-cloud/docs/write-jql-queries-for-slas/

[Sachin Dhamale]

Hi @Krishna Raghavarapu ,

If you are asking for Jira service management then there is not specific gadget available here is the feature request is raised

https://jira.atlassian.com/browse/JSDSERVER-222

However there are some JQL using that you can filter out the issue which you can display on gadget

https://confluence.atlassian.com/servicedeskserver032/reporting-on-slas-828800728.html

EX - Create a filter like

JQL = "Time to resolution" = breached()

Use this filter in appropriate gadget

Accept the answer if it helps