How to send an Email to from Email user after creating the Ticket using incoming Email Handleer

[Madhumohan]

Hi,

I have setup Incoming  Email handler in my JIRA account and able to create the ticket automatically.

But, I want to send an email acknowledgment  to from Email user once the Ticket has been created 

FYI, The user may or may not have the account in JIRA

Could you please help me on the above scenario?

Regards,

Mohan

[Patricia Francezi]

Hi @Madhumohan welcome to the community 

Considering that youre using jira software, to have a notification event working, all the users must be licensed. 

When users / customers are not licensed, is better use Jira Service Management product, that is made for this kind of communication with external users