How to send an email attachment via smart automation fields but without a link

[Rodrigo diaz]

Hello, 

I'm running on Cloud.

Today a client asked me about the possibility of sending attachments through automation, the problem is that these files cannot be accessed through a link since for security reasons it is not allowed.

Is there the possibility of sending only the attached file?

Regards.

[Jack Brickey · Accepted solution]

Hi @Rodrigo diaz ,

Welcome to the community.

Adding attachments directly into emails is not supported. The following thread is rather updated, but I think still applies and has useful information that may help you. How-do-I-add-attachments-to-an-e-mail-with-Automation-for-JIRA 

One thing I would note regarding security is that attachments are no more secure than links set attachments have always been a security concern.

[azadeh.nazari]

I need guidance.

I want to send a ticket to my customer from inside the ticket portal, and I attached a file to the ticket.

I created an automation. When a ticket is created, it should send an email to a custom field which is my customer's email, and the email is sent to my customer.

My problem is :  The email sent to my customer from the automation does not contain the attached file.

don't want the customer to log into the service desk via a link and see the file; I want the attached file sent to their email.

My problem is : And also, I want the customer to be able to attach a file to their email reply received through the automation, and I want to see the customer's response with the attached file inside the ticket comments

Does Jira Service Desk have this capability in automation?