How to store/archive emails sent by JIRA?

[Roman Lublinsky]

Scenario: JIRA is used for external customer support.

Incoming  inquiries received by email. Processed by the team and commented/solved by providing comment and respectively - email notification back to the customer.

Sometimes, serious disputes arise, where it is needed to "prove", that case was replied - therefore, to show previously sent email as a proof.

Question: how to achieve that?

I can see, that JIRA simply relays emails via SMTP server and nothing is stored in the "Sent Items" of the configured mailbox.

Would appreciate suggestions to solve above. Thank you! 

[Danyal Iqbal]

Sometimes, serious disputes arise, where it is needed to "prove", that case was replied - therefore, to show previously sent email as a proof.

How serious is the dispute? Are you threatened by contract punishment or capital punishment?

--A sent email is not a valid proof by any standard.

You should be talking to legal nerds instead of tech nerds.

[Roman Lublinsky]

yeah, yeah, yeah....

But as long as it works (demanded and accepted as proof) - we have to provide it.

Rather hard to convince hundreds of counterparts, that it's not legal evidence blah blah blah.

That's why my question is purely technical. And I see no solution to that, which could be "simple" settings of the outgoing mail function - use mailbox with authentication and not just smtp relaying.

[Danyal Iqbal]

In that case

-- a poor suggestion for a bad usecase :)

As a simple workaround, configure your mail server to add a BCC address (evidence@no-reply.com usw.) to all sent emails and manage the inbox of this account.

The configuration change should be simple and mail server specific and noone will ever know.

[Roman Lublinsky]

Sure, thanx! But I'm looking for "JIRA style" solution :) Should have said that in the post, probably.

[Danyal Iqbal]

+1 for New Feature Request.

[Gaston Valente]

Roman,

You can configure your mail server to log this.

Also, you can use some plugin, like this: https://marketplace.atlassian.com/apps/1216277/m-maillogger-for-jira?hosting=server&tab=overview

I used it in one project, it worked.

One more question: the replies to custmer are not in Jira in the form of comments?

[Roman Lublinsky]

Thank you, Gaston!

Replies are in the form of the comments. But as a confirmation of the fact - real email has to be forwarded again. Thus, proposed plugin do not match.