How to switch from relative times (like "last week") to a full date and time in History entries

[David Ashlock]

in jira, a user is looking at the ticket history and so am i -- now I see specific dates and times for the various entries in history, like 04/16/2025 4:33pm, but the other user only sees "last week" -- what do they need to change to see the full date and time stamp of history entires?

[Yuliia_Borivets__SaaSJet_ · Accepted solution]

Hi @David Ashlock 

You should be able to change the time format by clicking on the date, 04/16/2025 4:33 PM, or "last week".

[David Ashlock]

That worked for me to toggle between the two.  I've asked the user to confirm, but expect it is resolved.

Thank you for the fast response!

[David Ashlock]

As a follow-up note, the user that is seeing the relative times did not have her timezone set initially, but has done it now and has flushed the browser cache and restarted -- but no change reported.  I have asked her to try another browser to rule out the caching, but have yet to hear back.