How to uninstall app in Jira Cloud

[askirelis]

I have tried "Hierarchy for Jira" application in Jira cloud and now I can't uninstall it.
Can someone suggest solution?
Application does not have any permissions but its link still present in details of issues.

[Fazila Ashraf]

Hi @askirelis 

You should be able to uninstall it from the 'Manage apps' section.

[askirelis]

I've listed "All apps" and it is not present in the list ("Hierarchy for Jira") :/

[askirelis]

[Fazila Ashraf]

Can you share the screenshot of the 'Manage apps' section? Any app installed should be available there for uninstalling.. 

https://confluence.atlassian.com/servicedeskcloud/managing-apps-1097175863.html#Managingapps-TheUniversalPluginManager 

[askirelis]

[Fazila Ashraf]

Interesting.. I just installed the app and uninstalled after playing around with it.

It uninstalled properly and i dont have it in my project/apps anymore.

As you mentioned that this is for a free plan and Atlassian support can not look into this, could you write to the app vendor about this?

[askirelis]

I would like to do it, but all links go to this community support 

[Fazila Ashraf]

For Free plans, the support is through community.  I am not able to reproduce the problem.

May be you could write to the app vendor to check if they have seen such problem before - https://marketplace.atlassian.com/apps/1220574/hierarchy-for-jira-custom-issue-structure-jira-tree-view?tab=support&hosting=cloud 

[Nic Brough -Adaptavist-]

Please do report this - although we don't have to support the free or starter user tiers, we do still want to hear about any problems, no matter the size.  https://productsupport.adaptavist.com/servicedesk/customer/portal/59/user/login?destination=portal%2F59 is the place to contact Adaptavist - even if it's just a "it doesn't work for me and throws these errors" report, it's useful to our developers and product managers.

[v0rts]

The new Atlassian cloud billing engine has complicated some uninstalls, for further details as well as a solutions see:

https://confluence.atlassian.com/jirakb/can-t-uninstall-apps-after-cancellation-1369277736.html