How to use smart value with primary team?

[khushboo_puri]

How to use primary team in automation rule like we use issue.key or issue.Dependent Team(s)

[Jeffrey_Denton]

Is the primary team a custom field or system field?  What instance of Jira are you using? 

I'm assuming you tried:  {{issue.fields.Primary Team}}

or

{{issue.customfield_XXXXX}}

[khushboo_puri]

All the above suggestions didn't worked.

Primary Team is a group picker custom field.All other fields like status, assignee, summary, reporter, key is working

[Renata_Getint]

Hi @khushboo_puri 

Great question! Using smart values with the "Primary Team" field in Jira Automation can be incredibly powerful for customizing your workflows.

If "Primary Team" is a custom field in your instance, you'll need its custom field ID to reference it correctly in an automation rule. Here’s how you can locate and use it:

Step 1: Find the Custom Field ID

1. Go to Jira Settings > Issues > Custom fields.
2. Search for your "Primary Team" field.
3. Click the "..." next to it and choose Edit Details. The URL will contain something like customfield_12345. This is your field ID.

Step 2: Use the Smart Value in Automation

To use "Primary Team" in an automation rule, reference it with the smart value format: {{issue.customfield_12345}}

Here’s an example:

• If you’re sending an email notification or setting a field, use: Hi team, the primary team for this issue is: {{issue.customfield_12345}}.

Step 3: Test It!

• Create a test rule, such as a trigger (e.g., issue updated).
• Add a log action using the smart value, like: Primary Team: {{issue.customfield_12345}}
• Check the automation log to verify it resolves correctly.

Using Dependent Teams

If "Dependent Team(s)" is another custom field or part of an advanced setup, follow the same steps to retrieve its custom field ID and apply the corresponding smart value: {{issue.customfield_[Dependent_Teams_ID]}}

Bonus: Use Primary Team Dynamically

To assign issues or route workflows based on "Primary Team," use conditional statements in your rule: if {{issue.customfield_12345}} equals "Team A" then...

Let us know if you need further assistance. Happy automating!

Best regards,
Renata

[Bill Sheboy]

Hi @Renata_Getint 

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https://community.atlassian.com/t5/custom/page/page-id/rules-of-engagement

Kind regards,
Bill

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