I am configuring mail server on jira but it shows me error like : AuthenticationFailedException

[Aarti Parikh]

Error:

An error has occurred with sending the test email:
com.atlassian.mail.MailException: javax.mail.AuthenticationFailedException

Please give me the reason why this error come , I am configuring mail server and also put the certificate in server

Thank You

[Sebastian Kleinholz]

Can you please provide more details like protocol, SSL activated, mail relay or mail server, usage of self-signed certificates, keystore, etc.

[Aarti Parikh]

I am following this document

https://confluence.atlassian.com/jira062/using-gmail-as-a-jira-mail-server-588582074.html

I am configuring mail server with Gmail secure Server

please give me the reason why I am getting this type of error

Thank You

[Sebastian Kleinholz]

Following your link, I investigated the code example:

<Resource name="mail/GmailSmtpServer"
    auth="Container"
    type="javax.mail.Session"
    mail.smtp.host="smtp.gmail.com"
    mail.smtp.port="465"
    mail.smtp.auth="true"
    mail.smtp.user="myusername@gmail.com"
    password="mypassword"
    mail.smtp.starttls.enable="true"
    mail.smtp.socketFactory.class="javax.net.ssl.SSLSocketFactory"
/>

 I am familiar with the Sun Mail API. I think above there is a typo at the password side. It needs to look like this:

mail.smtp.password="mypassword"

If this doesn't help please activate Debug logging for the Mailer: Administration -> System -> logging anf profiling. There enable debug at the Mail Section.

[Sebastian Kleinholz]

Just for interest, did this fix your problem?