I am trying to add user but it says they are suspended but i can't find the account to unsuspend it

[Teresa Sutton]

i am adding a user when i send the invite it says, cannot invite as the user suspended, when i go into all users there is no account for him to unsuspended it, anyone know what i do?

[Ryan_Buschmeyer]

Teresa, when all else fails, use the REST API.  That's going to get the "back-end" data for you.  I use Postman to do this on my side.  You'll need a token created (I had to do a "no scopes" token)...and issue that as a bearer in Postman

Find the user in the org: POST https://api.atlassian.com/admin/v1/orgs/<your org ID>/users/search
In the Body, select "Raw" and put in this JSON info:

{"emailUsernames":{"eq":["<email username>"]}}

 Do that without the domain on the email 

Copy the user's AccountID from the result...then 

Restore the user's access:  POST https://api.atlassian.com/admin/v1/orgs/<your org id>/directory/users/<userID>/restore-access

[Piyush Annadate _ACE Pune_]

Hello @Teresa Sutton
Welcome to the Community !!
As when you're searching the user - can you verify NO FILTERS ARE SELECTED?
Since, inviting user, and saying suspected, can you visit to admin.atlassian.com -> Organization -> Directory -> Search for user ->  Tick checkbox -> Reactivate