I am trying to change rank of in progress task and it won't let me

[Jan Anderson]

I have a task in my Backlog that is In Progress and I want to move it up higher in rank but I keep getting an Error (You cannot perform this operation because you do not have "Schedule" permission.). However, I do have "schedule" and "edit" permission and it still won't let me move it.

In full disclosure, this was a Story issue type that I changed to a Task issue type but I don't know why that would make a difference. I am able to move the rank on a Story in my Backlog that is in an "In Progress" state. I generally leave "tasks" in the backlog as they are not work the development team will do but rather documentation tasks that I or someone else are performing that generally take longer than a sprint to complete. Maybe I shouldn't have them showing on my board at all.

Thoughts?

[Yuki]

@Jan Anderson

I think that I found the root cause of this issue. There is a Properties of 'In Progress' status jira.permission.scheduleissue.denied. It will overwrite your '"Schedule" and 'Edit' permission.

[Karalee Kikiros]

Have you tried assigning the ticket to you? There might be some weird permissions built into the workflow that only the assignee can do. I also find that if there is Agile board weirdness going on, it's usually because the ticket also appears on another JIRA board and the permissions are conflicting. Have a look at the sprint field to see if someone is also having it appear on their board. 

[Jan Anderson]

That's what is so frustrating about this... I am the assignee on them. The only way I have been able to move them in rank is by moving them back to a To Do state but I don't like doing that. It is acting like somehow the rank can't be changed because it has a Due Date or something. Very strange...I'm fairly certain these do not appear on any other board.  

[Karalee Kikiros]

So this happens with all the Tasks or just one in particular?

[Jan Anderson]

It happens on all tasks that are In Progress whether they are assigned to me or not.

[Jan Anderson]

I'm not sure if other projects are using Tasks on their board. Yes, the Task and Story issue types have different workflows. P.S. Don't laugh at the messy workflows; I am working with my development team to get them to use better standards when creating the workflows! Drives me crazy!!Story workflow.JPGTask workflow.JPG

[Steven F Behnke]

Is this just a single project?

Do the Task and Story issue types have different workflows?