I am unable to edit tile or summary in request created by me.

[Pendem, Anjaneyulu]

I could able to create the Change request but later not able to edit the content including title, summary etc. Also my name is reflecting in the product owners list.

[Pasam Venkateshwarrao]

@Pendem, Anjaneyulu you are not able to edit summary,title after creating the ticket is that right.

one way is please check whether there are any restriction in workflow properties like jira.permission.edit.denied  and another way is check issue level security scheme permissions.

Hope this helps

[Tomislav Tobijas]

Hi @Pendem, Anjaneyulu ,

There are numerous ways item editing can be restricted. More on permissions overview can be found here: https://www.atlassian.com/software/jira/guides/permissions/overview#what-types-of-permissions-exist

Anyway, can you share some additional details on:

• How are you creating an item? Via global Create button, a form or something else?
• As you've mentioned Change Request, are we here talking about Jira or Jira Service Management?
• Are you able to open item view (see the item) once it's created?
• Are you able to edit any other fields?

If you could share some screenshots/examples, it would probably help a lot in debugging this.
*just a note that this is a public forum

Also, if you're Jira admin, you could use Permission Helper to try to debug this yourself.

Cheers,
Tobi

[Walter Buggenhout]

Hi @Pendem, Anjaneyulu and welcome to the Community!

Could it be you created a change request through the service desk portal? If so, this is expected behaviour. After you create a request, as the reporter of this request you only have the option to:

• send messages and/or attachments to the support team through a comment on the ticket;
• update the status of your ticket through options provided in the portal (optional and only if enabled by the service desk administrators);
• share the ticket with other people so they can follow alongside you (again, if this option is enabled)

If this matches your situation, just send a note to support that you have additional information and they can (if they want to) update the information for you.

If you did not enter the request through Jira Service Management, there are other probable causes for what you describe, but I am happy to go into those if my educated guess proves to be wrong.

Hope this helps!