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I am using Jira I need to change my Email id is it possible to change it

Gaurav Gupta
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September 2, 2024

I am using Jira; I need to change my Email id is it possible to change it? On changing the Email ID, the data will be as it or it will get vanish, I want to know it. Can you please help me with this Querry.

Thank you!

2 answers

0 votes
Alex Koxaras -Relational-
Community Champion
September 2, 2024

Hi @Gaurav Gupta and welcome to the community,

Changing your email depends on a few factors, if your account is managed by your company, or not managed by your company. After that it depends on if your account is already associated with another atlassian account.

Usually to change your email you would go to https://id.atlassian.com/manage-profile/email. If your email is unmanaged, then you could change it like shown in the picture below:

change email address.png

If your account is managed, then you should ask your IT to change it, but ONLY to a domain that is already verified in your instance. If you change it to an unverified domain, and you have already set up Atlassian Guard and user provisioning, then this will result in creating a new user, thus losing your old info (in the sense that the history will belong to the user with the old email address).

0 votes
Samuel Gatica _ServiceRocket_
Community Champion
September 2, 2024

Hi @Gaurav Gupta 

Welcome to the community!

Please check this article: Change Atlassian account email addresses 

 

Hope this helps!

Best regards

Sam

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