I can't start jira service after ubuntu VM rebooted

[mustafa7]

I've restarted my VM(ubuntu on azure) then jira service stoped and I couldn't re start again I followed atlassian's documentation but I got "start-jira.sh: command not found" then I tried "systemctl start jira" command but this time I got Failed to start jira.service: Unit jira.service not found. Also I can't find jira installation directory nowhere. Before restarting VM jira was working perfectly but after restart VM this happened.(BTW I'm new on ubuntu)

My ubuntu server's version is 16.04.4 LTS (GNU/Linux 4.13.0-1016-azure x86_64)

Jira version is the latest version of it.

[James Kirkby]

i am in same boat as OP there is no clear documentation from atlassain how to manage there jira offering in azure I too restarted jira and now it fails to come back up with no indication where that application is installed

[Nic Brough -Adaptavist-]

The problem is that there are many ways to do this, and Atlassian can't document how you do it (because they don't know).

Where did you install Jira?  Start there - the scripts are under <jira install>/bin and you'll be able to locate the data directory by reading <jira install>/<jira application>/WEB-INF/classes/<jira-application>.properties which should contain little more than "jira.home = <somewhere>"  When a jira does not start, the first thing to look at is <jira home>/log/atlassian-jira.log

Where I've used <>, it's because I'm not sure of the names or can't know them.

[James Kirkby]

atlassian do know this as they are the providers of jira datacenter on azure market place

these are all found places on the linux system for jira

sys/kernel/slab/:0000512/cgroup/kmalloc-512(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/:A-0000192/cgroup/cred_jar(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/:A-0001024/cgroup/signal_cache(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/sock_inode_cache/cgroup/sock_inode_cache(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/radix_tree_node/cgroup/radix_tree_node(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/:A-0005824/cgroup/task_struct(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/proc_inode_cache/cgroup/proc_inode_cache(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/:A-0000064/cgroup/pid(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/anon_vma/cgroup/anon_vma(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/:A-0000704/cgroup/files_cache(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/inode_cache/cgroup/inode_cache(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/shmem_inode_cache/cgroup/shmem_inode_cache(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/:A-0002112/cgroup/mm_struct(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/:0000256/cgroup/kmalloc-256(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/sighand_cache/cgroup/sighand_cache(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/:A-0000256/cgroup/filp(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/:A-0000208/cgroup/vm_area_struct(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/ext4_inode_cache/cgroup/ext4_inode_cache(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/cifs_inode_cache/cgroup/cifs_inode_cache(1070:media-atl-jira-shared.mount)
/sys/kernel/slab/:aA-0000192/cgroup/dentry(1070:media-atl-jira-shared.mount)
/sys/fs/cgroup/pids/system.slice/media-atl-jira-shared.mount
/sys/fs/cgroup/devices/system.slice/media-atl-jira-shared.mount
/sys/fs/cgroup/cpu,cpuacct/system.slice/media-atl-jira-shared.mount
/sys/fs/cgroup/blkio/system.slice/media-atl-jira-shared.mount
/sys/fs/cgroup/memory/system.slice/media-atl-jira-shared.mount
/sys/fs/cgroup/systemd/system.slice/media-atl-jira-shared.mount
/etc/cifs.jira-shared-home
/var/lib/waagent/custom-script/download/0/jira_db.sql.template
/var/lib/waagent/custom-script/download/0/jira_db.sql
/var/lib/waagent/custom-script/download/0/jira.prepare.log
/var/lib/waagent/custom-script/download/0/hydrate_jira_config.py
/var/lib/lxcfs/cgroup/pids/system.slice/media-atl-jira-shared.mount
/var/lib/lxcfs/cgroup/devices/system.slice/media-atl-jira-shared.mount
/var/lib/lxcfs/cgroup/cpu,cpuacct/system.slice/media-atl-jira-shared.mount
/var/lib/lxcfs/cgroup/blkio/system.slice/media-atl-jira-shared.mount
/var/lib/lxcfs/cgroup/memory/system.slice/media-atl-jira-shared.mount
/var/lib/lxcfs/cgroup/name=systemd/system.slice/media-atl-jira-shared.mount
/run/systemd/generator/remote-fs.target.requires/media-atl-jira-shared.mount
/run/systemd/generator/media-atl-jira-shared.mount
/media/atl/jira
/media/atl/jira/shared/atlassian-jira-software-7.13.1-x64.bin
/media/atl/jira/shared/jira-software.version
/media/atl/jira/shared/jira.prepare.log
/media/atl/jira/shared/plugins/installed-plugins/jira-bamboo-plugin-7.4.11.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-development-integration-plugin-4.7.3.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-dvcs-connector-plugin-4.3.1.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-fisheye-plugin-7.1.12.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-greenhopper-plugin-7.13.0-DAILY20190110202320.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-application-7.13.1.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-cs_CZ-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-da_DK-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-de_DE-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-en_US-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-es_ES-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-et_EE-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-fi_FI-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-fr_FR-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-hu_HU-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-is_IS-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-it_IT-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-ja_JP-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-ko_KR-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-nl_NL-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-no_NO-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-pl_PL-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-pt_BR-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-ro_RO-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-ru_RU-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-sk_SK-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-sv_SE-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-language-pack-zh_CN-7.13.1.v20190129001300.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-monitor-plugin-0.1.0-D20150923T085539.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-software-plugin-2.2.5.jar
/media/atl/jira/shared/plugins/installed-plugins/jira-transition-triggers-plugin-6.0.0.jar
/media/atl/jira/shared/plugins/installed-plugins/plugin.7161614682249582168.plugin-jira-1.15.1.jar
/media/atl/jira/jira.jks

none include a jira application or start-jira

[Edwin Kyalangalilwa]

Hi Mustafa,

Did you have mounted drives on the VM?

It is possible they got detached during the restart.

[mustafa7]

I have no idea sorry because Azure setting up everything itself.

[Nic Brough -Adaptavist-]

I'm afraid you are going to need to work out what Azure has set up.  You need to work out why start-jira.sh is "not found", so that you can make it available when needed.

[mustafa7]

Even I couldn't find jira's directory. It's not a good idea using azure for jira. I just rebooted the VM and now I can't use it... also I checked mounted drives and looking good.

[Nic Brough -Adaptavist-]

If you can't find the directory, then you've deleted it or moved it somewhere you can't see.

[mustafa7]

It's impossible because I reboot the VM from azure portal Also I setup a new Jira data center and I couldn't find it there too. But there is a jira directory but there is no start/stop scripts in it.

[Nic Brough -Adaptavist-]

The shared directory is for the nodes in a DC cluster to share, it's not supposed to have anything to run in it.  You need to look in the installation directory.