I cant install Colors Card app

[Shaban Shabani]

Hi, I can't install a application from Jira Marketplace. The error that i get after trying to install it is:

'It might just be a hiccup. Try again in a bit.'. Also I have full permission to my account, this only happen with this application.

Name of application: 

Color Cards for Jira

Thankyou.

[Mike Alexander]

I have the same error when trying to install the app. I'm a site admin and have installed many apps in the past without issue, so I've no idea what's wrong.

[Fabio Racobaldo _Herzum_]

Hi @Shaban Shabani ,

welcome to the Atlassian community!

Error "We ran into a little trouble. It might just be a hiccup. Try again in a bit." could happen after a migration if the imported groups have not been granted access to any default groups for product access.

Please check if there's some product access issue throug Administration -> Site Settings -> Product Access. If a yellow banner appears as in the following screenshot 

  

please review groups do that administrators have the ability to install apps.

Hope this helps,

Fabio

[Shaban Shabani]

Hi, this is the page of the Access product, yet I haven't access on this one :-(

[Antonio Gil Coto]

Hi @Fabio Racobaldo _Herzum_  you have written "

please review groups do that administrators have the ability to install apps."

which Configuration must have the user that is the site owner? I have this current configuration

[Fabio Racobaldo _Herzum_]

Hi @Antonio Gil Coto ,

you need to be site admin in order to install apps.

Fabio

[Antonio Gil Coto]

This way? There is only one user, me, who should have all privileges ... do you think is something wrong?

[Antonio Gil Coto]

I have also added "tongilcoto" user (the "org admin") to the "jira-software-users-tongilcoto" group with no success yet ....

[Antonio Gil Coto]

Oh, shit!! I was randomly chosen to use the new Atlassian Billing platform (Nov-Dec 2022) and it is still on works and it doesn't allow third party apps yet!!!

Yes, just it is plain just what you have read