I have a user that can't access a project he should

[Cassio Santos Pereira]

I have two users that belong to the same groups. One of them can access the designated project correctly, the other can't access the project Board. How can I solve this?

[Nic Brough -Adaptavist- · Accepted solution]

Check who the board filter is shared with.  I expect you will find that it is shared with the first user, but not the second.

[Cassio Santos Pereira]

Did that. In fact, it is not shared with anyone.

[Nic Brough -Adaptavist-]

That's the problem then. Board access is controlled by who can see the filter the board is based on. I'd guess that the owner of the filter is the first user...

[Cassio Santos Pereira]

Yeah, it looks like the user that could see the board in fact couldn't. He was confusing an issue listing with the scrum board.

[Cassio Santos Pereira]

Just to make it clearer, I am the owner of the filter and sharing it with all developers in the project solved the issue.

[Nic Brough -Adaptavist-]

:-) Yay! I don't blame end-users for not understanding the difference between a filter and a board, in an ideal world, they shouldn't really have to. But we have to have some permissions in JIRA, so we're a bit stuck with it like this.

[Cassio Santos Pereira]

Yeah, it would be better if we didn't need this extra level of "permission", but in the end I got confused much more by my team feedback than by the system itself. My main confusion came exactly from the fact that one of them claimed to see the board, while he was not seeing it. Thanks for the help!