I have an issue and a filter that should show this issue but it doesnt

[Sundy Iyer]

This issue has qualifying criteria as its in an Epic and Project. My filter looks at that epic and a few others within the same project but this issue just doesnt show up on that board. We tried to match everything visible to us, but it didnt.

But the miunte we made a another issues as a clone of this - that clone was available in the filter. Why is this happening?

I can add more details as needed - please let me know.

I want to add: I have looked at other fields like requestor, date of issue, assignee etc.

Filter Query:

[Matt Doar]

Another way to debug this is to take the filter

clause1 and clause2 and clause3

and add the issue key you want to find

and issuekey=TEST-123

Then remove each clause one at a time until the query returns the expected issue. 

The last clause you removed was the problematic one.

[Bill Sheboy]

Hi @Sundy Iyer -- Welcome to the Atlassian Community!

Based on what you describe and the JQL you are showing, the issue which is not showing may have been created more than 60 weeks ago.

Is that the situation?

Kind regards,
Bill

[Sundy Iyer]

Hi Bill - Thank you for replying. Unfortunately that is not the case there. The issue was created in the start of the year.

[Bill Sheboy]

If you side-by-side compare the issue not displaying and the clone of it which is returned by the query, what do you notice for the following fields:

• Created
• Project
• Epic Link
• ...and the issue history for any changes to the Project and Epic Link since the issue was created