I have my Jira Backup, but when I try to import it again in my workspace.

[Madhav Anadkat]

I have my Jira Backup, but when I try to import it again in my workspace. 

It keeps failing. 

• monarch::JiraImport failed: Error from provider=monarch::JiraImport, endpoint=https://monarch.prod.atl-paas.net/database/, httpResponseCode=400, exceptionMsg=400 Bad Request: "{"success": false, "traceback": ["Traceback (most recent call last):\n", " File \"/usr/src/app/monarch/a... - io.atlassian.cloudprovisioner.swf2.activity.PermanentActivityException: Error from provider=monarch::JiraImport, endpoint=https://monarch.prod.atl-paas.net/database/, httpResponseCode=400, exceptionMsg=400 Bad Request: "{"success": false, "traceback": ["Traceback (most recent call last):\n", " File \"/usr/src/app/monarch/api/helpers.py\", line 285, in pick_target_instance\n return await pick_instance(pynamo_ref, instance_criteria, db_size)\n ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^\n", " File \"/usr/src/app/monarch/pool/pool_selection.py\", line 128, in pick_instance\n raise PoolNoEnabledInstancesException(f\"no enabled instances are registered for pool: {pool}\")\...

[Vish Reddy {Revyz}]

Hi @Madhav Anadkat 

Seems like you are running into an internal error. I would recommend contacting Atlassian support on this issue.

BTW - What is the size of the zip file that is getting generated including attachments ? and how was the backup file generated?

I am glad you backup your data, I am curious as to how often you run the backup operation

Thank you

Vish

[Madhav Anadkat]

size of the zip is just 3.5 MB, there is no images attachement anything. 

[Vish Reddy {Revyz}]

Thanks for sharing @Madhav Anadkat 

Assuming you used the "Backup Manager" UI to create the backup.

The data set size is really small, you may want to try again to do an import, alternatively contact Atlassian support if it is still failing based on the trace it seems like an internal error.

[Daria Kulikova_GitProtect_io]

Hi @Madhav Anadkat ,

It looks like you've got 400 Bad Request error. It may be the issue with the format or the content of the data you're trying to import. Try to varify your backup plan, check compatibility or file permissions. 

Backup is an important part of development process, so it's always nice to know that everything works smoothly. I work for GitProtect.io, a backup and DR backup solution for Jira Software, JSM, JWM, which provides automated backups and easy recovery options. 

You can try and teast our solution (free trial or free account up to 10 users) on Marketplace: https://marketplace.atlassian.com/apps/1228719/gitprotect-io-backups-for-jira-cloud?hosting=cloud&tab=overview 

Hope it will help you,

Best regards,

Daria

[Madhav Anadkat]

I just have 4 users, I have file but and it's not currupted. 

backup file is good, but not able to import.