I lost my admin access

[julia.kulkova@traceray.com]

Hello Atlassian Support,

I have lost access to the administrator account of our Jira Cloud.

Here’s what happened:

• My admin account was registered under email 1and I used Google authentication (it was marked with an orange badge in Atlassian UI).

• I also had another account with the same email using email+password login (marked red), which I recently deleted — this was not the admin account.

• I had a third account (blue badge), created via Google — also deleted.

Now I cannot access the admin account anymore. I only see an empty Jira site or limited access.

Could you please:

1. Confirm which account is the actual administrator of our account

2. Help me restore access to the orange admin account

3. Or migrate admin access to a working account

I can verify my identity and ownership of the domain if required.
Thank you so much for your help!

Best regards,
Julia Kulkova

[Andy Heinzer]

Hi julia.kulkova@traceray.com 

I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1158317

That channel would be better for dealing with sensitive information such as email addresses, and it could also potentially resolve which account should have admin access to your Atlassian Cloud site.

Please follow up in that support case.

Thanks

Andy

[Trudy Claspill]

Hello julia.kulkova@traceray.com 

Welcome to the Atlassian community.

This is a user community and not the best way to contact Atlassian support. The best method to contact Atlassian Support is through their customer portal at https://support.atlassian.com/contact/#/

Organization Admins, Product Admins, Technical Contacts, and Billing Admins should be able to submit cases there.

If there is nobody at your company with sufficient permissions to submit a support case there, we can flag your post here to raise it to the attention of Atlassian team members who can open a support case on your behalf.

Were you an Organization Administrator, a Billing Administrator, or a Site/Product Administrator?

Are there other company personnel that have Organization Administrator access?

If not, and you were the only Organization Administrator, I strongly advise you to add a second Organization Administrator after this is resolved.

Also note that this a a publicly accessible forum. By posting email addresses and site URLs here you run the risk of that information being found by bad actors. I advise you to edit your post and remove that information.

[julia.kulkova@traceray.com]

Thanks for your answer, Trudy. I am the only administrator and I cannot access this account. Therefore, I cannot contact Atlassian Support. We will most probably transfer all our work to a new Jira. 

Best Regards,

Julia

[Trudy Claspill]

Hello julia.kulkova@traceray.com 

I have flagged your post to raise it to the attention of Atlassian Team members. They should respond within 2 business days.

You also can open a case through their Billing, Licensing, and Purchasing Support page here

https://www.atlassian.com/company/contact/purchasing-licensing#/