I'm not receiving verification or notification emails from Atlassian (Jira & Confluence)

[Kostiantyn Makarenko]

Hi!

I'm not receiving verification or notification emails from Atlassian (Jira & Confluence)

[Prachi Bolar]

Hello @Kostiantyn Makarenko 

Welcome to the Atlassian Community 

I understand that you are not receiving emails. I suspect this is due to the email suppression

Adding to the suppression list is a mechanism to avoid spamming recipient mail servers and indicating that an error has occurred, having identified they are not available to receive the email. The recipient may not be available due to various reasons some of which are, but are not limited to - DNS Resolution, Mailbox being full, Network issues, Firewall rules, Mailbox unavailable, Mail Servers facing reach-ability issues, User not setup, mailbox being inactive, etc.

We have a community post that can help you to un-suppress emails. Please find the posts below

https://community.atlassian.com/t5/Jira-articles/Unblock-user-invites-to-Jira-with-our-new-unsent-invitations/ba-p/2698025

https://community.atlassian.com/t5/Jira-articles/Unblock-users-in-Jira-with-our-new-unsent-email-audit/ba-p/2724433

If you still don't get the email please reach out : https://support.atlassian.com/ so that we can further check the account.

Or if you okay to share your email id we can check  

Thank You,

Prachi

[Marc - Devoteam]

Hi @Kostiantyn Makarenko 

Welcome to the community.

Are you using Jira Cloud or DC.

For Cloud reach out to Atlassian Support or have your admin do this if you are on DC then contact your admin