I'm using the BigGantt plug-in but my resources are not being displayed.

[Woodford]

I'm using the BigGantt plug-in but my resources are not being displayed.  The resource assigned to a task is showing up in the resource column in the gantt view but when you click the resource button (to assist with the identification of over allocated resources) the resource's allocation is not displayed.

[Ericka Samuels]

do you have the Original Estimate field on the JIRA issue populated?

[Woodford]

Thank you so much Erika.  Very sorry it's taken so long to reply.  Tried that - didn't work.  My resources show up against each task but just weird that the same information is not displayed in the resource view at the bottom.

[Ericka Samuels]

This has something to do with how you set the original estimate of how many hours it would take to complete the task (called the 'effort').  Either hours or points.  i  think you have to choose which field to use, and which unit of measurement.  

I bet your answer lies in these 2 articles

https://softwareplant.atlassian.net/wiki/spaces/DOCUMENTATION/pages/74416204/Resource+management#Resourcemanagement-Taskduration

https://confluence.atlassian.com/jirasoftwarecloud/logging-time-on-issues-902499028.html