I need to reset the backup frequency

[Pooja Laad]

{"error":"Backup frequency is limited. You cannot make another backup right now. Approximate time until next allowed backup: 32h 57m"}

I need to reset the backup frequency. Please can you do needful.

[Dirk Ronsmans]

Hi @Pooja Laad ,

Nothing we can do about that on the  community i'm afraid.

Best to log a support request for this at https://support.atlassian.com/contact (or wait)

[Jehan Bhathena]

Hi @Pooja Laad ,

As mentioned by @Dirk Ronsmans , you have to get in touch with the support team : https://support.atlassian.com/contact.

I had to get this enabled for one of my sites previously while we were testing migration from one site to another.

Please note that since it is with Atlassian support's would recommend having a good use case that supports your reason to turn off the time limit, since "Back up" is a tasking service for any cloud service and they would most likely keep the restriction enabled if your use case wont be that urgent/critical.