Hi there @Volker Arnold 👋,
The error message “Something went wrong on our side” typically points to a temporary backend issue or a conflict during the account setup process. Here are a few steps you can try to troubleshoot and resolve the problem:
✅ Steps to Try:
- Clear Browser Cache and Cookies
Sometimes old session data can interfere with account creation. Try clearing your cache and cookies, or open a private/incognito window.
- Check Atlassian Cloud Status
Visit https://status.atlassian.com to confirm if there are any ongoing issues with account creation or authentication services.
- Use a Different Email Address
If you’ve tried creating multiple sites with the same email, that could cause a conflict. Try registering with a new email address you haven’t used before.
- Avoid Reserved Words in Site Name
Some subdomain names (e.g., “test”, “admin”, “jira”) might be reserved or already taken. Make sure your site name is unique and doesn’t contain any special characters.
- Use a Different Device or Network
Occasionally, a local firewall, VPN, or browser plugin might block part of the signup process. Try from a different device or network (e.g., mobile hotspot).
Still Not Working?
If none of the above helps, I recommend contacting Atlassian Support directly:
🔗 https://support.atlassian.com/contact/
Even for free accounts, you can raise a technical issue under “Troubleshooting Account Issues”, and the team is usually very responsive with access problems.
Let me know how it goes.
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