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I want to add a user to my project on Jira and I get an error

Adham Mohamed
I'm New Here
I'm New Here
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April 21, 2025

The Error " Hash 1QQM17X Trace a799f4bd05ef4a339499e4a768002767"

Screenshot 2025-04-21 181129.png

2 answers

0 votes
John Funk
Community Champion
April 21, 2025

Hi Adham - Welcome to the Atlassian Community!

Are you on a Free subscription? 

Adham Mohamed
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 21, 2025

No Product Plan 

John Funk
Community Champion
April 21, 2025
0 votes
Trudy Claspill
Community Champion
April 21, 2025

Hello @Adham Mohamed 

Welcome to the Atlassian community.

Have you contacted your admin, as advised by the message?

What screen are you on when you get that message?

The Hash and Trace codes are useful to Atlassian support to zero in on the messages written in the backend log files when the problem occurs, but unfortunately they are not static codes that we users can look up to get an explanation of the problem. If the problem persists, your admins will need to open a support case with Atlassian Support directly.

Adham Mohamed
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 21, 2025

Can you please share with me the link for the support admins center? 

@

 

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