I want to change email in jira, the site send me altassian account, i' ve change and confirmed email in altassian account but in jira the email not change

[Paolo]

I want to change email in jira, the site send me altassian account, i' ve change and confirmed email in altassian account but in jira the email not change

[Sam Hall]

Ah. I understand now.

Could be related to this bug: https://jira.atlassian.com/browse/ID-6217

Which does have a suggested workaround:

Workaround

Currently profile data is only synchronized on log in, so logging out and back in again will fix it.

Maybe logging out and back in again will fix for you?

Sam

[Paolo Tanzi]

No. It looks confused now the think.

It looks that i have two accounts, one with new email. But with this email i can access only at altassian account not in JIRA with this company.

It looks that i have to contact administrator and create a new account for this company in jira. But probably so i lost all my log on jira.

[Paolo]

1000x01.png

Like wrote he ask me to go altassian account, and there the mail is changed. here not

[Sam Hall]

Try going to https://<URL>/secure/ViewProfile.jspa. But replace <URL> with the address of your JIRA instance.

Click on the little pen icon to edit your profile details:

profile-details-edit.jpg

This should allow you to change your email address.

Sam