I want to force my developers to update resolution status before close the tickets.

[guerin]

My devellopper always forget to update the resolution status field before to close the tickets.

do it a way to force then to update before close the ticket

[__ Jimi Wikman]

Add a close screen with the resolution field. If it does not fix it, then add a validation and set that resolution have to be set.

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

Your developer cannot "forget" to set a resolution, unless an admin gives them a route to do so (and when they do, it is the admin making the mistake, not the user).

There are many ways to set a resolution, but they boil down to two options.

1. Do it automatically.  A user does something, and a listener, automation or post-function sets a resolution.  The user cannot "forget" to set the resolution here, the system does it for them.

2. Ask the user.  If you put a resolution on a screen that allows issue update, you are asking the user to set a resolution.  BUT, unlike other fields, the resolution field allows no selection of "none" and it has a default.  So your user can not finish the edit/transtion without setting a resolution.  They cannot "forget" to set a resolution.

To "force" a resolution, just offer the field to the user, or do it with an automation.