My devellopper always forget to update the resolution status field before to close the tickets.
do it a way to force then to update before close the ticket
Add a close screen with the resolution field. If it does not fix it, then add a validation and set that resolution have to be set.
Welcome to the Atlassian Community!
Your developer cannot "forget" to set a resolution, unless an admin gives them a route to do so (and when they do, it is the admin making the mistake, not the user).
There are many ways to set a resolution, but they boil down to two options.
1. Do it automatically. A user does something, and a listener, automation or post-function sets a resolution. The user cannot "forget" to set the resolution here, the system does it for them.
2. Ask the user. If you put a resolution on a screen that allows issue update, you are asking the user to set a resolution. BUT, unlike other fields, the resolution field allows no selection of "none" and it has a default. So your user can not finish the edit/transtion without setting a resolution. They cannot "forget" to set a resolution.
To "force" a resolution, just offer the field to the user, or do it with an automation.
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