I want to manage who can view specific tickets based on request type category

[Khaled Gad]

I have a service project in Jira (Data Center) for different business departments. Each department has its own category, and under each category, there are various request types and issue types. The challenge is that I don't want all assignees to be able to see all tickets, as the departments are different. Is there a way to differentiate visibility between request types or manage this using queues?"

[Anandhi Arumugam _Cprime_ · Accepted solution]

Hi @Khaled Gad Welcome to the community!

Issue Security is the answer to this. 

1. Create Issue Security Scheme

2. Create Security levels eg: L1, L2 based on Request types

3. Add users to the security level based on who you want to be able to see the issues in that level

4. Add 'Security Level' field to your screens

5. Create an automation rule that auto-sets Security level based on the Request types on issue creation

Hope this helps!