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I would like to create an account to be used for integration to FreshDesk

Mike Jensen
Mike Jensen
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March 14, 2018

I would like to create a JIRA account that can be used by the FreshDesk integration rather than using the managed Atlassian IDs that are used by our users.  How can I do that?

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Gabriel Senna
Gabriel Senna
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 30, 2018

Hi Mike,

I recommend you to try to install the add-on that it's available in the Atlassian Marketplace and try to configure.

https://marketplace.atlassian.com/plugins/freshdesk.jiraplugin/cloud/overview

And besides that, due to the fact that the add-on is not supported by Atlassian, but from the vendor, it would be better for you to contact them to confirm if it's possible.

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