IP Address Inaccessible after recent update

[Brian Clampet]

We run an intranet portal that accesses jira for templux time tracking.

Since the jira update two days ago we are getting the following error. See attachement.

[Brian Clampet · Accepted solution]

Had to adjust Tempo IP range after Atlassian changed our range. This also required a change by atlassian because we could not add IPs to the whitelist

[PauloP]

Hi Brian

Could you please try to attach the file or the logs again? So we'll be able to help you.

Also, perhaps you should raise a new support ticket for advanced assistance.

Cheers,

Paulo Renato