If the project was deleted, how can it be restored?

[Rustem Nygmet]

I am not the creator of the project in jira, but I am a participant in this project. Today, one of the participants deleted the project, he put it in his trash. Now, how do we restore the project?

link to project: https://univerocc.atlassian.net/jira/projects

pls help

[Ste Wright · Accepted solution]

Hi @Rustem Nygmet 

A Product/Jira Admin can recover it. They need to...

• Go to Settings (cog icon in top-right) > Projects
• Select Trash from the left-hand menu
• Locate the relevant Project
• Then, press the breadcrumbs (...) on the right-hand side of the Project's row - and select Restore

Ste

[Rustem Nygmet]

how do I contact the Administrator? Are there any contacts?

[Ste Wright]

Hi @Rustem Nygmet 

We wouldn't be able to confirm who your internal Admins are.

I'd try contacting your IT Support Team or similar?

Ste

[Rustem Nygmet]

this is the link of our project: https://univerocc.atlassian.net/jira/projects

and the project owner: https://univerocc.atlassian.net/jira/people/626a53b1494f170070571320

is he can contact with Administrator?

[Ste Wright]

Hi @Rustem Nygmet 

As I say, we cannot confirm who your Jira/Product Admins are - most of us on the Community are just normal users like yourself!

You can try to contact Atlassian Support and see if they can help locate your Admin - but contacting your internal IT Support Team or asking your colleagues who the Admin is is likely your quickest option.

Ste

[Vish Reddy {Revyz}]

Hi @Rustem Nygmet

Make sure you contact the admin within 60 days of the project being deleted. If it is greater than 60 days, the project gets automatically purged.

Seems like your admin has not configured this page - https://univerocc.atlassian.net/jira/contact-administrator

I am sure you have an internal IT ticketing system, open a Internal support ticket to identify the admin and get the project restored back!

Thanks

Vish

[Daria Kulikova_GitProtect_io]

Hi @Rustem Nygmet ,

It's a pitty that situations like that happen... human error is one of the most common reasons for data loss. Hope, you could find your Administrator and managed to resolve your case positively. 

Hovewer, to avoid situations like that you can try to back up your Jira data. It can be backup script, Jira Backup Manager or a third-party backup app. Here you can learn more about the possible options: Jira Backup Tools.

Hope, this answer will be of use,

Thanks,

Daria