Images no longer rendering?

[Lennon Landry]

Hi there,

Our development team has noticed images on tickets no longer render (show blank) within any JIRA ticket. We always use the image upload tool to add images to our tickets, so it is strange that these images no longer appear. Is there a recent update that could cause this issue? Seems to have started last week.

[Owen Wallis]

Hi, I think this may be related to: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Attachments-Disappearing/qaq-p/1346784?utm_campaign=subscription_search_answer&utm_content=post&utm_medium=email&utm_source=atlcomm#M57186

[Lennon Landry]

Thanks for the quick response, @Owen Wallis ! If I am following that thread correctly, there doesn't seem to be a fix coming until Sept or later? Do you know how these issues are usually expedited? Just asking as, obviously, it is really impacting our team's velocity.

[Owen Wallis]

Hi Lennon,

The Jira team are working on this as a priority. There are multiple places in Jira to upload images, so the surface area is large - and the blast radius if any bugs are introduced is also very large.

I will continue to press the relevant team for a speedy resolution.

All the best

Owen