Impact of merging / deleting accounts in Salesforce on JIRA ticket connection.

[Jana Malerova]

Hello, 

we are currently using the Service rocket connector and some users noticed, that if we merge account on Salesforce side, the connection that was made between JIRA ticket and Salesforce account is lost (the ticket on the JIRA side references the account that was deleted). Is there any way, how to avoid / fix this issue?

Thank you for any ideas :)  

[Immanuel Siagian _ServiceRocket_ · Accepted solution]

Hi Jana, 

Immanuel here from the ServiceRocket Support team.  We want to make sure the exact steps to replicate when merging the Salesforce Accounts and see if we can reproduce it locally.  Can you send us an email to apps.support@servicerocket.com and our support team will be in touch with you soon!

Thanks Jana.  Looking forward for your email. 

Best, 
Immanuel

[Jana Malerova]

Hi Immanuel, 

Thank you for getting back to me. Yes, I will a send an email to the address you provided with the steps on SF side. 

Kind regards

Jana