Importing CSV has no Issue Id mapping

[Mark Renfrew]

I can no longer import an Issue csv file. There is no way to map the Issue Id, so none of the subtasks will import. I used to do this all before, using the same procedure, but the Issue Id has been removed from the list of fields to map to in the drop-down.

Note that I am using "Company Managed" project via "Project management" template.

I have chosen to map the field "Parent Id" to map to "Parent" in the drop-down list, but it gives me an error:
Issue 'Send Email' doesn't have a valid Parent selection. Issue will not be created.

CSV File:

Summary	Issue id	Parent id	Issue Type	Components
Kick off meeting	1		Task	Kick Off Meeting
IT Deliverables	2		Task	IT Deliverables
Send Email	3	1	SubTask	Kick Off Meeting

[John Funk · Accepted solution]

Hi Mark,

I see that you are on the Free plan, but I don't think that's the problem (though it might be). 

Try going to Settings > System > External System Import and do the import through that path instead of through the Filter/Search function. 

[Mark Renfrew]

Thanks for your help, I was able to map the IssueId and it imported successfully!

[John Funk]

Great! I am glad that worked for you

[Steindl_ Calman]

I am also using a compnay managed JIRA project; i do not have the ability to go to the Settings -> System - > External System Import.... 

I only have Filter/Search Import menu available to me; the Issue ID is definitely missing now; i used to be able to bulk create tasks/subtassks from a CSV file but now the parent mapping doesnt work because i cant select Issue ID which means none of the subtasks are created.

This used to work quite fine and has only recently stopped working.

[Bert Dombrecht]

I have encountered the same problem. For a specific project my user was not able to map the Issue ID field to link Sub-tasks to their parent in one upload file.

For users that don't have access to System / External System Import

I found out that you need to put the 'Linked Issues' field on the Create screen of your project. Then the Issue Id field can be mapped during a regular CSV import.

I hope this helps.

[Mark Renfrew]

Note that I am using Company Managed project, via "Project management" template.