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In Datacenter 9.4 sporadic 500 errors.

Anthony_julian
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September 12, 2024

When many users logon they are immediately faced with a 500 error message. If the users refresh the 500 will go away and everything appears fine until the next time the logon and sometimes they get the 500 message and other times they do not. What logs should I be looking at? How do I troubleshoot this??

2 answers

0 votes
ArulAnthonySebastian Nadar September 12, 2024

At the Atlassian-Jira.log file, find the below keywords

'500'

0 votes
Jim Knepley - ReleaseTEAM
Atlassian Partner
September 12, 2024

I would look at ${JIRA_HOME}/log/atlassian-jira.log

If Jira was installed using the automated Windows or Linux installers, the default location of the Jira home directory is:

  • C:\Program Files\Atlassian\Application Data\JIRA (on Windows) or
  • /var/atlassian/application-data/JIRA (on Linux)

ref:

https://confluence.atlassian.com/adminjiraserver/jira-application-home-directory-938847746.html

 

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