In the Link dialog box, the Issue Summary is inconsistently displayed with the Issue Key

[Kevin Achankeng]

We are running Jira Server 7.12.1.

Sometimes the Summary is displayed when searching for a specific key, and sometimes it is not displayed.  When it is not displayed, I can still select that issue key, and the correct linkage is made.  When the Summary is displayed, it is a very helpful aid to ensure I've selected the correct issue for the linkage.

I have not been able to determine why the Summary does not display.  Sometimes, it displays fine for several hours, and then suddenly stops displaying (for the same issue key).  When one key stops displaying the Summary, other keys will display the Summary just fine.  

If I try searching using the advanced search option, I can find the issue and summary displays just fine, but that is one more step which adds a lot of work when linking many issues.

[Earl McCutcheon · Accepted solution]

Hi Kevin,

The search functionality you mentioned is referred to as the "History Search" within the issue link functionality and the following KB describes what is occuring:

• How does the searching during Issue Linking works:

History search will return issues which the user have viewed recently. It refers to the filter issuekey in issueHistory() ORDER BY lastViewed DESC and contains the last 50-60 issues the user has viewed.

When an issue has fallen off the cached results for your recent issue history views you need to use the "search for an issue" option to obtain the issue link value.

Regards,
Earl

[Kevin Achankeng]

Thanks Earl! This clarifies things.