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Inconsistent # of tickets on Created/Resolution Dates

Eric Vormelker March 9, 2020

I'm getting inconsistent numbers in the number of tickets that are found when filtering all my projects by Created Date and, separately, Resolution Date.

 

I want to get a quarterly report. Our Agency has an atypical quarter -- starting in September.

 

When I try to filter by Dec 1 - Feb 29, I'm getting > 1000 tickets. But when I filter a month at a time I get the following:

 

For Created Date:

Dec: 271

Jan: 358

Feb: 348

Jan + Feb = 706

But if I filter Jan 1 - Feb 29, I get 748.

 

I get similar oddities for Resolution Date.

 

Is there a leap day issue here? Something else?

1 answer

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Randy
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March 9, 2020

how are you filtering?  are you accounting for times also with startofday, startofmonth, startofyear functions?

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