Increase Description field character size

[Prashant Bhosale]

Hello,

Thanks in advance.

I am creating tickets using Jira Cloud REST API and getting below error:

 => NOK (key='description', reason='The entered text is too long. It exceeds the allowed limit of 32,767 characters.')

Is any way to increase description field character size.

https://confluence.atlassian.com/adminjiracloud/configuring-advanced-settings-818578877.html

This doesn't tell about text fields as in Server 7.13 version supports

https://confluence.atlassian.com/adminjiraserver/configuring-advanced-settings-938847828.html

[thalesc · Accepted solution]

Hi Prashant, I think this was already answered in this question: https://community.atlassian.com/t5/Jira-questions/Max-Char-Limit-on-Cloud/qaq-p/735645

There is an open feature request for this setting in Cloud, I think what you can do now is vote and hope for it, and manage this in the API, as suggested you can truncate the text, or put the text into a file and attach to the ticket.

Best regards

[Prashant Bhosale]

Ohh, Thanks.

[Nimesha Hansini]

32,767 

[Alexey Matveev]

Hello,

You should set 0 for the jira.text.field.character.limit in the advanced settings.

[Shrikant Bhosale]

There is no such option in Advanced Settings.

[Shrikant Bhosale]

I am using Jira Cloud not hosted server.

[Yamini Dandamudi]

Did you resolve this? I am facing the same problem, can't find the jira.text.field.character.limit in the advanced settings.

[Shrikant Bhosale]

@Yamini Dandamudi Which Jira you are using Cloud or Server.

In Jira Cloud there is no such setting. You can find  jira.text.field.character.limit only in Server edition that hosted in-house.

You can vote this question if using Jira Cloud - https://community.atlassian.com/t5/Jira-questions/Max-Char-Limit-on-Cloud/qaq-p/735645