Individual Alerts

[Preston Warden]

Hello,

I have a large team of people who would like to get alerts of the tickets assigned to them. I know how to send a filter alert every morning but it often has everyone on it and I do not want to set an alert for each individual person. 

Is there a way to set up an alert that sends to individuals only the tickets that they currently have assigned to them? I have PowerScripts which I would prefer not to purchase new plugins as I am already maxed on budget.

[Sadeesh Narendran]

@Preston Warden Hi, No need for automations and scripts. The basic Jira setup should work for your use case. Go to project settings -> Notifications

You can set notification settings. As soon as a issue is assigned to a Assignee. The notification will be sent to Assignee and Requestor.

Thanks

[Preston Warden]

It sounds like I probably didn't describe this properly. I am actually looking to create a daily (or every other day) alert that is emailed to each team member of all tickets assigned to them.

[Payne]

That's what my solution accomplishes, with the caveat that each of your team members would need to subscribe to the filter, unless they are in a group that you can choose in the Recipients dropdown.

[Preston Warden]

Oh gotcha. Thank you. I learned how to subscribe for others on their behalf, but I don't know how it would send them out. I will give it a try.

[Payne]

If you include assignee = currentUser() in your JQL , then that will list only the logged in user's issues. You could create a saved filter like assignee = currentUser() AND statusCategory != Done and then all users who would like to receive the daily email could subscribe themselves.

[Bill Sheboy]

Hi @Preston Warden 

I believe you have listed both of the built-in ways: filter subscription and automation rules (free version given your purchase restriction).  But both of these would require either individual filter subscriptions or individual automation rules.  (If you were on cloud version, you could do this with one automation rule with multiple LookupIssues actions, but you appear to be using Jira Server, correct?)

Best regards,
Bill