Installation issues

[Jack Singh]

Hello Experts,

So I am trying to install the Jira software on AWS EC2 ubuntu:

Distributor ID: Ubuntu
Description: Ubuntu 16.04.3 LTS
Release: 16.04
Codename: xenial

I follow the installation steps and it return a success saying that the setup can be completed by going to localhost:8080 (I did the express install with all default options and selected yes for run Jira as a service)

However the server refuses to connect at http://xxx.xxx.xxx.xx:8080

where xxx.xxx.xxx.xx is my server IP

Also I run the following command:

ps -ef | grep JIRA

Output:

ubuntu 19769 29653 0 10:41 pts/0 00:00:00 grep --color=auto JIRA

any help in this is greatly appreciated. 

Regards,

Jack

[Craig Castle-Mead]

On top of @Kurt Klinner's suggestion of running a case insensitive search to see if Jira is running, you can also check if it's listening on :8080 by using:

telnet 127.0.0.1 8080

If you get a "Connection Refused" - it's not listening. If you get something like:

Connected to localhost.
Escape character is '^]'.

You're on the right track

Assuming you do get a response on :8080, but still nothing remotely using the http://xxx.xxx.xxx.xx:8080 check the security group the EC2 instance is using is allowing TCP:8080 through (https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/authorizing-access-to-an-instance.html). It might be easy to allow "all" 0.0.0.0/0, check if that helps, and if it does, restrict the traffic to just your source IP instead while you complete setup.

CCM

[Kurt Klinner]

@Jack Singh

Hi Jack,

if you bind your instance to localhost you will not be able to reach it from external.

Although check via

ps -ef | grep -i jira (case insentive search)

BR

Kurt