Installing Jira (download) - Running Jira with dedicated user account Runas error?

[Adar Bronstein]

Hey guys,

I'm trying to install Jira on my server and I'm following the instructions.

I believe I'm almost done and when I try to run Jira with a dedicated user account which I was successful to create (user jira) I get an error.

This is what I'm doing on CMD:

runas /env /user:<DOMAIN>\jira start-jira.bat

After that it asks me for the password and when I type it in I get the following error:

RUNAS ERROR: Unable to run - start-jira.bat

2: The system cannot find the file specified

Anyone knows what seems to be the problem?

Thank you :)

[aquila jiang]

Jira install scirpt didn't create a dedicated user account

[kailash chander]

i have the same issue guys... any solution yet? Thanks!!

[Radu Dumitriu]

Try to use the full path for start-jira.bat. If I remember well, on windows there are several switches which affects the current path of the runas command.

[Adar Bronstein]

I tried doing the following as well:

runas /env /user:<DOMAIN>\jira C:\Program Files\Atlassian\JIRA\bin\start-jira.bat

but I received a list of instructions on how to use "Runas" properly instead of getting a sresult, perhaps I'm not using it right when it comes to typing in a dir, can't really understand the instructions.

Also tried runas /env /user:<DOMAIN>\jira "C:\Program Files\Atlassian\JIRA\bin\start-jira.bat" and it does ask me for a password though afterwards I get:

Attempting to start C:\Program Files\Atlassian\JIRA\bin\start-jira.bat as user "<DOMAIN>\jira" ...

And nothing happens

[Radu Dumitriu]

Since you have spaces in path, the second one should work, not the first one.

You will have to make sure that the profile is correctly set (check if JAVA_HOME is set for that user, etc)

runas /env /user:<DOMAIN>\jira "C:/Program Files/Atlassian/JIRA/bin/start-jira.bat"

should do it. However, if you do not provide an error or something, there's little I can do, too many things may go wrong.

[Adar Bronstein]

Not sure how to check if the profile is correctly set for the user..

Under system Variables I have JIRA_HOME set to value of C:\Program Files\Atlassian\Application Data\JIRA and JAVA_HOME set to value of C:\Program Files\Java\jdk1.7.0_04

Thanks a lot for your feedback ! :)

[Radu Dumitriu]

Jira works with JDK 1.6, not with 1.7

[Adar Bronstein]

Downloaded 1.6 and redirected JAVA_HOME to it though nothing seems to change (also, the Jira instructions page doesn't state that only JDK 1.6 should be downloaded)

Thanks !