Integration with Zendesk

[Nick Geniusz]

What would we have to pass in the JSON body for a POST to have a JIRA ticket created from Zendesk?

[Syed Majid Hassan -Exalate-]

Hi @Nick Geniusz

This is Syed @ Exalate. 

I appreciate that you are taking a DIY approach to integration, but we specialize in providing this integration OOTB. In addition to saving a huge amount of development time, you get the advantage of having zero maintenance headaches. Any changes to the platforms or APIs will essentially be handled by our Engineering team. 

If you are interested in knowing more or seeing the product in action, please feel free to book a demo with us. 

Happy syncing!

Syed

[Diana_Architect_ZigiWave]

Hi, @Nick Geniusz 

At ZigiWave, we aim at saving time and efforts, that's why we have developed ZigiOps. It's a customizable solution that will help you integrate Jira and Zendesk instantly. It allows the transfer of default and custom fields between the systems and syncs them in real-time. It will automate ticket creation in no time. Our tools reads the schema dynamically and can transfer any fields. You can also tailor the integration to fit your needs.

If you want to see how it works in action: book a technical demo.

[Mikael Sandberg]

At a minimum you need to include the projectId, issuetypeId, summary, and any required system fields. Your other option would be to use the official Zendesk integration that Zendesk provides for free.