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Invalid Server ID

Sebastian Feurer
Sebastian Feurer
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October 17, 2019

I've renewed my Jira License.

When trying to update the License in the Instance i am asked to update the ServerID.

I copy and paste ther Server ID from my instance which is in the format

xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

I am then told

"Invalid Server ID - Please try copying and pasting the Server ID directly from the product."

Which is exactly what I did.

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Rob Horan
Rob Horan
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January 10, 2023

I'm assuming its been fixed since this was posted a few years ago. Inquiring minds would like to know how it was fixed.

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Krasimir Matev
Krasimir Matev November 5, 2020

Did you manage to fix this issue Sebastian? I'm having the exact same issue.

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Deepanshu Natani
Deepanshu Natani
Community Champion
October 17, 2019

Are you sure this is your server ID?

Server ID is usually in the form: XXXX-XXXX-XXXX-XXXX

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Sebastian Feurer
Sebastian Feurer
I'm New Here
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October 17, 2019

Yes, i copied it straight from

/secure/admin/ViewSystemInfo.jspa

serverinfo.png

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