Invitation email not received

[Marco Laureano]

I'm an ORG ADMIN, inviting 2 new users to the team.

Invitation emails are not received.

Could be blocked by our email server.

We have whitelisted Atlassian domains listed on  

https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/

But invitation emails are still not received.

[Doreen Undiri · Accepted solution]

Hello @Marco Laureano 

If you’ve whitelisted Atlassian domains but invitations still aren’t arriving, try the following steps: 

1. Have new users check their spam or junk folders, as invitations may be filtered there.

2. Resend invitation" to trigger a new email.

3. Consult your IT team to ensure that Atlassian's IP addresses are not blocked by firewalls or security settings.

If issues persist, contact Atlassian Support for assistance; they can verify the status of the invitations and identify any other problems.

Best Regards!

---

Dd

[John Funk · Accepted solution]

Hi Marco - Welcome to the Atlassian Community!

You should open a support ticket with Atlassian to check if the email address is on their Suppression List. 

https://support.atlassian.com/contact/#/