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Invite email not received

Marcel Valko
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June 16, 2021

Hi,

Invited user for our site did not receive an invite email. I tried resend it several times with no success.

Then I tried to remove the user and invite user back again but still no invite email received.

It is probably stuck in Atlassian Bounced list.

May I ask to check it?

 

1 answer

0 votes
Vero Rivas
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June 16, 2021

Hi @Marcel Valko 

  Please open a support request at https://support.atlassian.com/contact/#/ 

  Including your Cloud URL and the support team will be happy to help

Cheers

Marcel Valko
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 16, 2021

Hi @Vero Rivas 

we are still on a Free version of Jira with this site. 

Setting everything now before turning into a paid subscription.

So, what I understood one-on-one customer support is not available for free version.

How to connect support?

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