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Is it possible to remove '[JIRA]' from the subject line of our email notifications?

Trina Hopkins1
Trina Hopkins
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August 19, 2014

Is it possible to remove '[JIRA]' from the subject line of our email notifications? We are using OnDemand. Removing '[JIRA]' would make it much easier to sort the inbox by ticket number in the subject line.

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Andrew Wolpers
Andrew Wolpers [BlackPearl PDM]
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August 19, 2014

Yes, this is customizable under the "General Configuration" "Email From" line. I believe the default is:

Email from	${fullname} (JIRA)

Simply remove (Jira) or modify it and you should be set!

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Dave Scheet
Dave Scheet July 15, 2015

We had the same question for the server edition.  we were able to get it working using the following link

https://confluence.atlassian.com/display/JIRAKB/How+to+remove+the+email+prefix+in+JIRA+SMTP+server+configuration

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